Frequently Asked Questions

Most orders are processed within 1-3 business days. Once your order ships, you will receive a confirmation email with tracking details.

Standard, expedited, and express shipping options are available at checkout. Orders over $150 qualify for free worldwide shipping.

Yes. After your order ships, tracking information is sent to the email address used at checkout.

Yes, we ship worldwide. International orders typically arrive in 7-14 business days. Available options and estimated costs will appear during checkout.

Contact our support team and we will help review tracking details, file a carrier claim, or arrange a replacement when eligible.

Dust regularly with a soft dry cloth. For deeper cleaning, use a slightly damp cloth and dry immediately. Avoid harsh chemicals. Apply wood oil every 3-6 months to maintain the natural finish.

Natural wood may gently deepen in tone over time, especially when exposed to sunlight. This is part of its natural character and charm.

All our products are crafted from premium solid wood - oak, walnut, maple, ash, pine, teak, cedar, and birch - with no particle board or MDF.

Keep pieces away from excessive moisture and direct heat. Use coasters, pads, and gentle cleaners to preserve the finish.

We offer a 30-day hassle-free return policy. Items must be in original condition with all packaging intact.

Contact support with your order number and reason for return. We will provide next steps and return shipping instructions.

Refunds are usually issued after the returned item is received and inspected. Processing time may vary by payment provider.

Final sale, customized, damaged-by-use, or incomplete items may not be eligible for return.

Some products require light assembly or wall mounting. Instructions and required hardware are included when applicable.

Assembly instructions are included in your package. You can also contact us for a digital copy.

Basic household tools such as a screwdriver, measuring tape, pencil, and level may be needed for some items.

Professional assembly availability depends on your location. Contact support and we will help confirm options.